Careers at FusionETA

Working at FusionETA

Working at FusionETA involved working remotely using your laptop and staying connected with your colleague via the FusionETA collaboration platform. We support hybrid working model, employee whom feel more comfortable in office can choose to work at our offices. We also encourage staff to conduct meetings and discussion session outside the office/home at cafe that is convenient and effective for all to stay connected.

Internship Opportunities - FY2022

FusionETA Internship program provides you with the opportunity to experience work life at FusionETA and gain insights into the working world. We provide ample opportunities for you to learn, improve, get feedback and work on project that helps our client to be successful.

It is also a platform for the company to evaluate highly motivated undergraduates who may potentially join us as full time employee.

Internship position are available for Accounting, Business Management, Marketing, Engineering, IT, Computing & Computer Science graduate. You will have the opportunities to learn and acquire certification in leading technologies, improve your communication skill and participate in projects that helps you to acquire business knowledge and industry know how. 

Drop your cv to simon@fusioneta.com

Valid till 31 Dec 2022

Vacancy

Customer Service / Customer Support

Job Description:

You will be reporting to head of Customer Service on a daily basis with the role being very fast paced with an expectancy of high quality delivery. Your role includes:

  • Assisting in the customer onboarding processes
  • Customer Training
  • Restaurant menu updates
  • Day to day customer service support
  • Assisting Customer Support emails / enquiries
  • Maintain and update client datasets

Job Requirements:

Familiar with (Chinese) platforms including:

  • WeChat
  • RED
  • Asana
  • Hubspot
  • GoogleMail

Additional job requirements:

  • Fluent in both Chinese and English
  • Strong customer relations skills
  • Written and verbal communication ability
  • Excellent multi-tasking and time management skills
  • Eye for detail and commitment to the fulfillment of all projects
  • Up to date with current trends on the market

Working style:

  • Work Remotely and provide service to customer based in UK.
  • Attend meetings that will be held between 4pm-8pm Malaysia time.
  • Flexible working time outside the meeting schedule.

Benefits:

  • Laptop will be provided
  • Phone and broadband allowance
  • Performance bonus

No prior experience required. Training will be provided. Fresh graduate is encourage to apply.

Apply before 15 Dec 2022. Position to start on 1st Jan 2023.

Vacancy

Application (Software) Product Manager

Job Description:

  • Make the business and user context clear for the teams you work with, creating a compelling vision and defining a product strategy for the work undertaken
  • Work alongside user research and product design to uncover deep user insights
  • Represent the customer and their needs to stakeholders and teams across the organisation.
  • Define & track KPIs to validate experiments & releases, and to articulate the opportunity of an initiative of launching new products or features.
  • Manage an effective product launch process, managing change through great user awareness and easy feature discovery.

Job requirements:

  • Fluent in Chinese and English (both reading and speaking)
  • Input to and align with the UX strategy, including industry trends, best practices and standards, feasibility, innovation and ideation
  • Lead, in collaboration with other developers, direct client research on UX and utilise insights
  • Ensure analytics and data are used to support decision making
  • Collaborate with internal delivery teams to get projects/product improvements delivered
  • Have a deep understanding of web/HCI UIUX principles and related web application technologies and trends

Apply before 15 Dec 2022. Job to start 1st Jan 2023

How to apply

To apply, drop you CV to career@fusioneta.com