Customer Service and Support Software
Multi-channel communication and tracking capabilities CRM
Use Bitrix24 to connect to telephony, SMS, WhatsApp, Telegram, Facebook, Instagram and other social messaging application so that all communications are recorded and tracked against customer record. Your customer service only need to use a single platform to received customer request and to reply to the request.
Track each request and enable SLA (service level agreement) to the request so that your customer service can deliver a consistent and professional service to your client.
Social Messaging Software
Introduce a corporate WhatsApp number for your company so that all communication are tracked and recorded against customer profile. Your customer service team can notify and get back to customer via WhatsApp by using Bitrix24 platform.
Ticketing system capabilities
Just USD79 per month
Training and Support Provided
We will teach you how to use via online training and support you throughout the subscription.