What's New in Bitrix24 in 2026: CoPilot, Automation Studio, MCP and Vibecode
The biggest Bitrix24 updates of 2026, from the spring "Vibe" release to September's Vibecode and Check-in 2.0, and what each one means for Malaysian teams.
2026 has been Bitrix24's biggest year for AI. The spring release, branded "Feel your new work Vibe", made CoPilot the single AI assistant across the platform. Since then, Bitrix24 has added an MCP server for external AI tools, launched Vibecode for building custom apps, and introduced the Vibe+ plans.
Here are the updates that matter most for Malaysian businesses.
1. CoPilot becomes one AI assistant for everything
All AI scenarios in Bitrix24 now run through CoPilot. Instead of separate AI buttons in each tool, one assistant helps with onboarding, finding and analysing data, generating content and automating workflows, with suggestions based on what you're working on.
2. Describe a workflow, let AI build it
Automation Studio, Bitrix24's no-code workflow builder, is now fully available. You can describe what you need in a chat with CoPilot, let it build the workflow, then review and edit it before switching it on. For Malaysian SMEs without developers, this is the most practical AI update of the year.
3. AI for sales calls and CRM
- AI sales scripts and real-time call guidance
- Call scoring and statistics for managers
- AI agents in Open Channels, which can respond on messaging channels
- Repeat-sales suggestions from your customer history
- CoPilot processing emails in CRM
If your sales team works on WhatsApp, combine these with a WhatsApp connection to Bitrix24 so every conversation is in CRM for AI to work with.
4. Smarter chats, meetings and email
- Invite external guests into a single chat without exposing the rest of your Bitrix24.
- Turn selected chat messages into tasks with AI.
- Secure guest calls with recordings, AI summaries and follow-up actions.
- Multiple connected inboxes, email folders and AI email summaries.
5. Tasks and projects with an AI assistant
Ask questions about tasks, deadlines, progress and assignees, get early warnings for missed deadlines, and get project summaries for new team members.
6. MCP server: connect external AI to Bitrix24
The Bitrix24 MCP server lets AI tools outside Bitrix24 act in your workspace. Bitrix24 names Manus, Cursor and n8n as examples. You could ask an assistant to create a task, add checklist items or change the assignee. Bitrix24 says an MCP Hub for connecting services like Gmail and Google Drive is coming soon.
Security note: MCP connections are off by default and an administrator must enable them. The AI acts only when an employee gives a command, and only within that employee's permissions. Bitrix24 warns that external AI services process data outside its control, so check your data policy and PDPA obligations first.
7. Vibecode: build Bitrix24 apps by describing them
Released in September as Alaio Vibecode, this is Bitrix24's official platform for building apps. You get an API key by signing in with Bitrix24, paste it with a description of the app into an AI coding tool such as Claude Code or Codex, and the AI writes, connects and deploys the app. Bitrix24 says a first app can be running in about 15 minutes. Apps run on private servers that aren't visible to the internet. The API key is free with a Vibe+ subscription.
Good first projects: a custom sales report, a commission calculator, or an integration with a Malaysian system that has no ready-made app.
8. Other updates worth knowing
- Check-in 2.0: one tool to clock in, track field routes and results in the mobile app, with team views and reports for supervisors.
- Fieldwork: mobile day start with optional location, field team tracking and AI daily reports.
- Booking: daily rentals for vehicles and equipment, with AI voice reminders and rescheduling.
- Knowledge Base 2.0: a visual editor, video and spreadsheets in articles, and co-editing.
- Boards: a redesign with spreadsheets and new shapes.
- System user: a service account that keeps apps and integrations running when staff change.
What Malaysian businesses should do now
- Turn on two-factor authentication for all users before connecting any AI tools.
- Try CoPilot on calls and emails for a month and see where it saves time.
- Rebuild one manual process with Automation Studio.
- If your team hits AI limits, compare Vibe+ before the launch offer ends on 10 December 2026.
Frequently asked questions
What is Bitrix24 CoPilot?
CoPilot is Bitrix24's AI assistant. In 2026 it became the single entry point for AI features in Bitrix24, covering call transcripts and summaries, CRM field autofill, email processing, task and content drafting, and building workflows from a chat description.
What is the Bitrix24 MCP server?
The MCP server lets external AI assistants such as Manus, Cursor or n8n perform actions in Bitrix24, for example creating tasks or updating CRM records. An administrator must switch it on, and the AI is limited to the permissions of the employee giving the command.
What is Vibecode?
Vibecode, branded Alaio Vibecode, is Bitrix24's official platform for building apps for Bitrix24 by describing them to an AI coding tool such as Claude Code or Codex. Apps are deployed to private servers that are not exposed to the internet.
Are these features available in Malaysia?
Yes. Bitrix24 Cloud features are rolled out globally, including to Malaysian accounts. Some are released gradually during 2026, and some, like unlimited AI and Vibecode access, are tied to the Vibe+ plans.
Feature details are from Bitrix24's 2026 release pages and helpdesk as at November 2026. Bitrix24 rolls out features gradually and availability can differ by plan.
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